Privacy Policy

Meridian Digital Solutions S.A. · Costa Rica · Last updated: May 5, 2026

This Privacy Policy describes how Meridian Digital Solutions S.A. ("we," "us," or "our") collects, uses, and protects information when you visit our websites or interact with our services, including our online sweepstakes platforms, fish game communities, and payment solutions.

By accessing our websites or services, you agree to the practices described in this policy. If you do not agree, please do not use our services.

1. Information We Collect

We collect only the minimum information necessary to provide our services:

• Email address — collected when you sign up or contact us
• Telegram user data — username and user ID when you interact with our Telegram bots
• Usage data — pages visited, time spent, and interactions with our platforms, collected automatically via standard web analytics
• Device information — browser type, operating system, and IP address for security and analytics purposes

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and improve our services
• To communicate with you about your account or inquiries
• To send relevant updates or promotional communications (you may opt out at any time)
• To detect and prevent fraud or abuse
• To comply with applicable legal obligations
• To analyze usage patterns and improve user experience

3. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers — trusted third parties who assist in operating our platforms, under strict confidentiality obligations
• Legal requirements — when required by law, court order, or governmental authority
• Business transfers — in connection with a merger, acquisition, or sale of assets, with appropriate notice to you
• With your consent — in any other circumstances where you have given explicit permission

4. Meta Platforms & Advertising

Our websites may run advertising campaigns through Meta Platforms, Inc. (Facebook and Instagram). As part of these campaigns:

• Meta may use cookies, pixels, or similar tracking technologies on our pages
• Information about your interactions with our ads may be shared with Meta in accordance with their Data Policy
• You can manage your ad preferences at facebook.com/adpreferences
• Meta's data practices are governed by Meta's own Privacy Policy, which we encourage you to review

5. Cookies & Tracking Technologies

We use standard cookies and similar technologies to:

• Keep you signed in and remember your preferences
• Understand how visitors use our websites
• Deliver relevant advertising
• Measure the effectiveness of our campaigns

You can control cookie settings through your browser. Disabling cookies may affect the functionality of certain features.

6. Telegram Bot Data

When you interact with our Telegram bots, we receive your Telegram user ID, username (if public), and the messages you send to the bot. This data is used solely to:

• Respond to your inquiries and provide customer support
• Track which of our platforms directed you to the bot for analytics purposes
• Improve our services based on user interactions

We do not share Telegram data with third parties except as described in Section 3.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. When data is no longer needed, we securely delete or anonymize it.

8. Data Security

We implement industry-standard technical and organizational measures to protect your information against unauthorized access, loss, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our services are intended for users aged 18 and older. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that a minor has provided us with personal data, we will delete it promptly. If you believe a minor has submitted information to us, please contact us immediately.

10. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the data we hold about you
• Correction — request correction of inaccurate or incomplete data
• Deletion — request deletion of your personal data
• Objection — object to certain types of data processing
• Portability — request your data in a portable format

To exercise any of these rights, please contact us using the details below.

11. International Data Transfers

Our operations are based in Costa Rica. If you access our services from outside Costa Rica, your information may be transferred to and processed in Costa Rica or other countries where our service providers operate. We take appropriate steps to ensure your data remains protected in accordance with this policy.

12. Third-Party Links

Our platforms may contain links to third-party websites, including Telegram. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will indicate the date of the most recent update at the top of this page. Continued use of our services after any update constitutes acceptance of the revised policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us directly on Telegram: